STRATA FIRE SAFETY SERVICES
SYDNEY
Trusted By Many
Companies
No.1 Choice for Strata & Building Managers
Diploma Qualified to
Assess All 36 Safety Measures
Promaster Protection is proudly recognised as a competent fire protection services provider in Australia. Our commitment to excellence, adherence to stringent safety standards, and a team of highly qualified professionals ensure that we deliver top-tier fire protection solutions.
- Access Panels, Doors & Hoppers to Fire Resisting Shafts
- Automatic Fail Safe Devices
- Automatic Fire Detection & Alarm Systems
- Automatic Fire Suppression Systems
- Emergency Lifts
- Emergency Lights
- Emergency Planning
- Emergency Warning & Intercommunication Systems
- Exit Signs
- Fire Alarm Monitoring
- Fire Control Centres & Rooms
- Fire Dampers
- Fire Doors
- Fire Hose Reel Systems
- Fire Hydrant Systems
- Fire Shutters
- Fire Seal Protection Openings in Fire Resisting Components of Building
- Fire Windows
- Lightweight Construction
- Mechanical Air Handling Systems
- Perimeter Vehicle Access for Emergency Vehicles
- Portable Fire Extinguishers
- Safety Curtains in Proscenium Openings
- Smoke Alarms & Heat Alarms
- Smoke & Heat Vents
- Smoke Dampers
- Smoke Detectors & Heat Detectors
- Smoke Doors
- Solid Core Doors
- Standby Power Systems
- Wall-wetting Sprinklers & Drencher Systems
- Warning & Operational Signs
- Paths of Travel
Strata Fire Safety Services in Sydney & Central Coast
Fire safety in strata properties requires special attention due to their unique nature.
Promaster Protection provides specialised strata fire services to keep residential and commercial strata buildings safe and compliant.
We service areas across Sydney and the Central Coast, we cover all the areas such as Parramatta, Chatswood, Penrith, Campbelltown, Gosford, Erina, and Woy Woy. Promaster ensures your strata property follows all fire safety rules and stays safe.
Recognised as a Competent Fire Protection Services Provider
Promaster Protection is proudly recognised as a competent strata fire protection provider in Australia. Our commitment to excellence, adherence to stringent safety standards, and a team of highly qualified professionals ensure that we deliver top-tier strata fire services in Sydney & Central Coast. Whether it’s regular strata fire safety inspections or compliance with the annual fire safety statement strata, we’ve got you covered.
Strata Fire Protection Services
What Services We Offer?
Whether you need a fire safety check, regular maintenance, or help meeting fire safety regulations, Promaster Protection is here to support your strata property. Our team is committed to keeping your building and its residents safe with reliable and efficient fire protection services.
We manage all aspects of fire safety for strata properties, working with strata managers to create tailored safety strategies.
We conduct regular inspections and tests to ensure all fire systems and equipment are working correctly and meet the necessary standards.
We help prepare all required documentation, including the Annual Fire Safety Statement, to keep your building compliant with current regulations.
We offer training and planning for emergencies, ensuring residents and managers know what to do if a fire occurs.
Emergency Call
1300 735 692
Get in Touch
We’re here to help with all your fire protection and prevention needs. Contact Promaster Protection today for expert advice, tailored solutions, and reliable service.
Address
11/10 Chilvers Rd Thornleigh, NSW 2120
24/28 Glennie St W, North Gosford, NSW 2250
Phone
FAQs
What happens if my strata building receives a fire safety order in NSW?
A fire safety order is a mandatory directive issued by local council or Fire and Rescue NSW requiring your owners corporation to upgrade or rectify non-compliant fire safety systems. Orders are typically triggered by:
- Failed AFSS inspections or non-compliant equipment
- Development applications or building modifications
- Resident complaints or council audits
- Buildings over 40 years old with inadequate fire safety equipment
Response requirements: Property owners are legally obliged to complete the specified upgrades within the timeframe stated in the order. Council orders can be appealed to the Land and Environment Court, but Fire and Rescue NSW orders cannot be appealed (except when restricting building access).
Consequences of non-compliance: Emergency orders may require immediate action or face court proceedings. Delays can result in fines up to $66,000 for corporations, prosecution under planning legislation, and potential building access restrictions.
Promaster Protection assists strata buildings throughout Sydney in responding to fire safety orders. We provide expert assessment of order requirements, cost-effective upgrade solutions, project management for remediation works, and full documentation for council submission – helping you achieve compliance without unnecessary delays or expenses.
Who is legally responsible for fire safety in NSW strata buildings?
The owners corporation holds ultimate legal responsibility for fire safety compliance in strata buildings under the Strata Schemes Management Act 2015 and Environmental Planning and Assessment Regulation 2021. This responsibility cannot be delegated, although tasks can be assigned.
Owners Corporation responsibilities:
- Maintain all essential fire safety measures in common property
- Engage accredited fire safety practitioners for annual inspections
- Submit AFSS to council and Fire and Rescue NSW within 12 months
- Display current fire safety certificate and schedule in building entrance
- Keep 7 years of fire safety documentation on-site
- Respond to fire safety orders and rectify non-compliances
Strata committee responsibilities: Execute fire safety tasks on behalf of the owners corporation, coordinate contractor access, track compliance deadlines, and communicate requirements to lot owners.
Individual lot owners: Maintain smoke alarms within their units, provide access for annual inspections, avoid modifications affecting fire safety systems, and comply with fire safety by-laws.
Penalties for non-compliance: Fines up to $110,000 for late AFSS submissions, $33,000-$66,000 for AS1851 violations from February 2026, invalidated insurance claims, and potential prosecution in Land and Environment Court.
Promaster Protection works directly with strata committees and owners corporations across Sydney to fulfill all legal obligations, providing end-to-end fire safety management so your committee can focus on other building matters while maintaining full compliance.
Does routine maintenance trigger mandatory fire safety upgrades in strata buildings?
No – routine fire safety inspections and maintenance do not automatically require upgrades to newer standards. Promaster Protection clarifies when upgrades are actually mandatory versus recommended:
Upgrades ARE mandatory when:
- Existing systems fail to meet the minimum performance standard listed on your building’s Fire Safety Schedule
- A formal fire safety order is issued by council or Fire and Rescue NSW
- A Development Application involves change of building use or structural modifications exceeding 50% of building volume
- Smoke alarm standards change (Part 13 of EP&A Regulation 2021)
Upgrades are NOT required for:
- Passing annual inspections where equipment meets current Fire Safety Schedule standards
- Minor cosmetic renovations or repairs
- Simply because the Building Code of Australia has been updated (unless triggered by DA or fire order)
- Recommendations from contractors without formal regulatory requirement
Important note: Many non-compliances only surface during AFSS reviews, insurance assessments, or complaint-triggered council inspections. Building systems installed 20-40 years ago may no longer meet current Fire Safety Schedule standards even if functioning.
From 13 February 2026, AS1851-2012 compliance becomes mandatory, requiring specific inspection frequencies and major servicing at 5, 10, 15, 25, and 30-year intervals. Promaster Protection provides transparent assessments distinguishing between mandatory upgrades and optional improvements. We help Sydney strata buildings avoid unnecessary costs while ensuring genuine compliance requirements are met properly and cost-effectively.
How do I ensure tenant and resident access for strata fire safety inspections?
Obtaining access to individual units is one of the biggest challenges for strata fire safety compliance, yet every unit must be inspected to verify smoke alarms, fire doors, and sprinkler heads. Faulty equipment in even one unit represents a danger to the entire building.
Best practices for securing access:
- Provide minimum 5 days written notice to all lot owners and occupants via letter, email, building notice boards, and digital portals
- Schedule inspections during business hours on weekdays when tenants are more likely to arrange access
- Coordinate with property managers for tenanted units to arrange tenant availability or property manager key access
- Assign building managers or trusted neighbors to assist with access for absentee or investor owners
- Send follow-up reminders 48 hours before inspection date
- Offer multiple inspection time slots over several days to accommodate different schedules
For difficult access situations: Owners corporations have the right to enter lots under Strata Schemes Management Act 2015 for essential maintenance and compliance inspections. Persistent refusal to provide access can result in by-law enforcement and may expose the lot owner to liability if their unit’s non-compliance contributes to fire spread.
Documentation requirements: Contractors must note any inaccessible units in AFSS reports. Buildings cannot achieve full compliance certification if units remain uninspected, potentially invalidating insurance coverage and triggering council enforcement action. Promaster Protection provides flexible scheduling across Sydney and the Central Coast, working closely with strata managers to maximize access rates through clear communication, multiple appointment options, and professional coordination that respects residents’ time while achieving comprehensive building-wide compliance.
What strata fire protection services do we offer?
At Promaster Protection, we provide comprehensive strata fire protection services, including fire safety inspections, fire system maintenance, fire alarm testing, emergency lighting checks, and compliance certification. Our services ensure that strata buildings meet NSW fire safety regulations.
Why is fire protection important for strata buildings?
Strata buildings house multiple residents, making fire safety compliance critical. Regular fire inspections, equipment testing, and risk assessments help prevent hazards and ensure all fire protection systems function correctly in an emergency.
How often should a strata building conduct fire safety inspections?
Strata buildings must schedule fire safety inspections at regular intervals as required by NSW fire safety laws. Essential systems like fire alarms, sprinklers, fire doors, and emergency lighting must be tested periodically to maintain compliance with the Annual Fire Safety Statement (AFSS).
Do we provide fire safety compliance certificates for strata buildings?
Yes, we assist strata managers and owners in obtaining the Annual Fire Safety Statement (AFSS) by conducting fire safety assessments, equipment testing, and necessary system upgrades to ensure full compliance.
What fire equipment needs regular testing in strata properties?
Strata properties must regularly test fire alarms, sprinklers, fire extinguishers, smoke detectors, hydrants, hose reels, and emergency lighting systems. We provide fire equipment testing and maintenance to ensure all systems remain fully operational.
How can strata managers schedule fire protection services?
Strata managers can schedule fire protection services by contacting our team via phone or online. We offer customised fire safety solutions for residential and commercial strata properties across Sydney.